Refund Policy
Last Updated: January 2024
1. Overview
At FinLaw, we want you to be completely satisfied with your purchase. If you are not satisfied, we offer a 30-day money-back guarantee on most of our services.
2. Eligibility for Refunds
To be eligible for a refund, the following conditions must be met:
- The refund request must be made within 30 days of the original purchase
- The service or product must not have been fully utilized
- Your account must be in good standing
- No refunds are provided for services that have been completed
3. Non-Refundable Items
The following items are non-refundable:
- Completed legal consultations or services
- Subscription fees after the initial 30-day period
- Digital products that have been downloaded or accessed
- Services performed based on your request
4. How to Request a Refund
To request a refund, please follow these steps:
- Log in to your FinLaw account
- Navigate to the "Orders" or "Purchases" section
- Select the item you wish to refund
- Click "Request Refund" and provide a reason
- Submit your request
Alternatively, you can contact our support team at support@finlaw.com
5. Refund Processing
Once your refund request is approved, we will process your refund within 5-10 business days. The refund will be credited back to your original payment method.
6. Subscription Refunds
For subscription services, you may cancel at any time. You will receive a refund for the unused portion of your subscription, calculated on a pro-rata basis.
7. Contact Support
If you have questions about our refund policy, please contact our support team:
Email: support@finlaw.com
Phone: +1 (555) 123-4567
Hours: Monday - Friday, 9:00 AM - 6:00 PM EST